Grievance Procedure

Client or Families (Policy Number: CLT 505)

This policy is to provide Clients and/or families with a means to grieve alleged violations through a four-step grievance procedure.  Clients and/or their families are encouraged to utilize the organization’s Grievance Procedure prior to consulting with external organizations about the grievance within 60 days of admission to the program.  Conversely, external organizations are encouraged to refer the Client and/or families to Anasazi Foundation to utilize their Grievance Procedure prior to involvement by an external organization

PROCEDURE: At any step in this procedure, the Client may request assistance in presenting the problem

Step I: When a problem arises, the Client is encouraged to address/resolve that difference with the Therapist/Shadow in the event the problem is with the Therapist/Shadow and cannot be resolved; the Clinical Director should be notified.  If the Client does not receive a prompt answer or is not satisfied with the answer, Step II may be initiated.

Step II: To initiate this part of the procedure, the Client should contact the Clinical Director.  The Clinical Director will respond to the grievance in writing within seven working days of the receipt of the grievance.  If the Client is not satisfied with the response, Step III may be initiated. 

Step III: At this level, the Clinical Director will arrange a meeting between the administrator, the complainant, and anyone who may have been involved.  The Administrator will respond in writing within seven working days from the first meeting

Step IV: Grievances unable to be resolved by the Administrator may be submitted to one or all of the following:

The Joint Commission email: [email protected] or 800-994-6610

Office of Behavioral Health Licensure,  150 N. 18th Ave, #410, Phoenix, AZ 85007 602-364-2595

Division of Behavioral Health Services, 150 N 18th Ave, 2nd Floor, Phoenix, AZ 85007 602-364-4558

DHS – Office of Human Rights Advocates, 150 N. 18th Ave 2nd Floor, Phoenix, AZ 85007 602-364-4585

Adult Protective Services, 1789 W. Jefferson Street, Site Code 950A, Phoenix, AZ 85007 877-767-2385

Child Protective Services, P.O. Box 44240, Phoenix, AZ 85064 888-767-2445

I have received and understand this policy.

Client Signature DATE

Anasazi Representative DATE